An FBO (fixed base operator), also known as an exclusive terminal for private flights, is a space that offers two key services in executive aviation.
SouthAmerican Company Group directly or indirectly performs all the service related to the FBO, so that both its passengers and its aircraft will be served with quality, care and professionalism. Below are the services we can provide in most locations.
Our customer service representatives constantly monitor all air-to-ground communications, using any airport frequency. We check our local database system to identify customer preferences and any anticipated requests. Customer service representatives are notified of arrival times and service requests.
After guiding the incoming flight to a complete stop, Allied's line service personnel will place the wheel chocks to ensure the aircraft does not move. Safety cones will also be strategically placed around the wings, engines, nose and tail. We place a red carpet at the top of the aircraft stairs for passengers and crew members getting off the aircraft. Once passengers have disembarked, customer service representatives will unload luggage and assist crew members with any delivery tasks. At this point, we transfer our guests to the General Aviation Terminal, where they can use the facility and receive the following services:
Line service personnel will assist in chock and engine cover removal and guide all departing aircraft. The aircraft will not be able to move until technicians have verified that this is safely possible.
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